QUOTE(jcosmejr @ May 26 2008, 01:08 PM)
Manybrews I am aware and respect the years you work as a mechanic but your communication skills and tact suck. I have tried to work with you on other issues I had with my Endeavor and have read your other replies in different forums. Now I am visiting texas and have an issue that if you would have responded with more information other than Recall it's over I may have obtained greater knowledge. In many cases our vehicles are over 100K and are no longer warrantied by Mitsubishi as is my case with my mother's Lancer. Had you utilized the time that you took to say nothing except it's under recall over and over and described the parts and part numbers for replacement and a little summary on repairing techniques maybe you would put your knowledge and advice to better use. And seeing that you defend Mitsubishi with all of your might I would appreciate you answer this.
im not here to make friends. I offer answers to questions. If people don't like the way I answer, they could merely take it upon themselves to do some studying and investigation about their cars and cars' problems. My word, they could even call someone! or howabout this... actually PAY someone to diagnose and repair it!
you seem a bit too intelligent to NOT realize that getting answers on the internet will almost surely be wrong 80 percent of the time.
I also get sick of people asking the same questions over and over again, without doing so much as a "search".
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In my mother's case her 2002 Mitsubishi Lancer ES, which has been maintained as required by the owners manual had the PCM upgrade done to the vehicle at 80k (she never recieved a letter and has lived at the same address since she purchased the car brand new) and all of a sudden now at 100k her upper cat is shot (in my opinion from having ran 80k on the old PCM settings) and now Mitsubishi says "the car is over 100k it's not our problem" and won't even meet me half way, in my opinion that is lack of responsibility on Mitsubishi's part. Because you are inside the system and can take care of your problems yourself having been a mechanic it's easy to defend the company but when you are on the other end (customer) and deal with crappy service advisors, crappy mitsubishi customer service reps, and get charged a ridiculous amount for the work being done, and get short answers like the ones you provide with your reply's it's not hard to understand why most of us are frustrated beyond belief with this company. I love Mitsubishi cars, I think they are comfortable, for the most part reliable, and fun sporty cars, but Mitsubishi's followup and customer care sucks, they had no problem taking my money and getting me in but they have a serious problem following up on their products.
I'm not 100 percent sure I believe the "never got a letter" part, as most of the time the recalls aren't performed its due to someone seeing a letter with "mitsubishi" on it, and merely tossed it in the trash believing it to be an advertisement.
regardless of that, think about what you're asking. Catalytic converters have a finite life. They DO wear out. The previous software may have altered its life, and maybe not. But as much as you may like every problem to be taken care of for you in regards to automobile repairs and maintenance, thats just not too likely too happen when a car has over 100,000 miles on it.
Like it or not, cars over 100k have wear, no matter the manufacturer. I have NEVER, EVER gotten into a car from any car builder on the planet with over 100k and not easily found 1000 dollars worth of damaged, worn, or neglected parts.
lastly, I am not immune to the almighty dollar. Just because I get a break in that I save labor, I certainly dont save much on parts. Everyone here gets some type of benefit from whatever their career choice is, whether its being an auto tech, a pizza maker, a dentist, etc. Too say I dont have to deal with poor customer service is pretty silly.
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Lastly, I am very much in love with the New Lancer particularly the Ralliart, but unfortunatly all my Mitsubishi's are very much upside down and I put alot of money down and have a low interest rate and they are in excellent conditions so for one I am stuck with what I have and second because of the attitude that you and the rest of Mitsubishi exhibit when talking to Mtisu owners of new or old vehicles I don't foresee ever buying another Mitsubishi product again.
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you make it sound like this website is in someway affiliated with mitsubishi.
Obviously, its not. I certainly dont have to come here and offer advice to anyone, but I like cars and feel I can help in some cases. HOWEVER, when I see people that are too lazy to read, need to have their hands "held" constantly, and blame everyone but themselves for issues that were created by said person, I get a little nuts.
Do you have any idea what its like to work in an industry that EVERYONE feels is somehow "trying to screw you"? Its a real pain in the ****. People seem to think that all mechanics do is change oil and plug in a magic computer to repair their cars, then charge gobs of money.
Frankly, I wish that was the case, because then my job would be a lot easier. However, I need to deal with people that are basically insane.
You wanna hear some stories? Like the lady that brought in her montero because it was making a noise, but when she got there she wanted us to ride with her dog due to the fact that only HE could hear the noise? Yep, apparently the dog barked at the floor when he was in the car, so it must have something wrong.
then of course there's the person that left a pound of raw chicken in her car under the seat, but was screaming at us because "my new car stinks so bad its making me sick!".
Howabout the 3000gt that mitsubishi VOLUNTARILY bought back after 3 attempted repairs to its hood. The woman said that in the hood of her red 3000, she could see the devil. Yep. Even after mitsu painted the hood, etc.etc. They just decided that this lunatic was not worth dealing with any longer.
this list is endless, but all true. So before you tell me how I dont understand having poor service, you need to see my side, which is the side wherein EVERY customer comes in with a shitty attitude, a chip on their shoulder, and the belief they're gonna get "screwed".