Hi everyone, I am a graduate student who desperately needs your help. For my dissertation, I am studying how discussion forums such as these work and I will be very grateful if you would help me answer the following questions:
1. How did you find this forum?
2. When you have a problem with a product, why do you get help on the forum and not from the customer service rep?
3. Do you feel you have a relationship with others on the forum?

Please send your responses to me at: tmavis27@hotmail.com. You can send it as an attachment if you so desire. You don’t have to add a name if you don’t want to.
Thank you very much! I really appreciate all your help. :)

tmavis27@hotmail.com