So... I have been receiving a high volume of e-mails from members interested in my story with Mitsubishi and wondering how the hell I was able to get to the voicemail of the President lol. Well it took Google, and some good ole' anger fueled effort. To this date I am still fighting an uphill battle with Mitsu over the nightmarish experience I endured at the hands of one of their typically shotty dealers (Metro Mitsubishi in Halifax) and their horrific customer service. I am going to pass on what I have learned in hopes that someone will be able to get the justice they deserve agaisnt Mitsubishi Motor's oppressive empire.

To start, Over the last year, I have gone through hell as I attempted to purchase a new 08' Lancer from the dealer. Fake shipping notices, almost a half year delay, fradulant discounts, financing screw-ups, and pressure-type sketchy sales managers started to cummulate in a very bad experience. Calling customer service didn't help either as there are ONLY 2 customer service reps located in Canada and they do not answer the phone. Once they did answer, the phone went dead when I asked them to provide me with a rental car for the delay and if they actually really cared, yep, dead! thanks jerks!

In frustration, I did what any **** off citizen should do. I googled their head offices in Canada and North America (U.S) an began writing and calling them.
Yep, I got the number to their head office in California and the receptionist put me threw after a simple request to the Executive VP, Dan booth, lol and the Executive HR representative. The HR rep actually called me back and yes, not very helpful but it was a start.

Secondly, I got the addresses and wrote to the jerks. I wrote the President of North America and CC'd the Canadian president. That makes for a nice paper trail. The only problem with writing the president in Canada was that they seemed to forward my letter back to crappy customer service, but I'm sure the president got it because the first letter got me a 250$ parts credit at Mitsu and the attention of customer service real quick. (They contacted me this time, hehe)

Lastly, after I was still unhappy with their poor efforts, I wrote the local newspapers (oh crap,, you're thinking, why didn't I do that!) Well you know what, it's as simple as an e-mail and if you can prove fradualent or even serious wrongdoing, they'll write it. Although in Canada laws prevent most newspapers from investigating dealers to some extent. Then go to www.ripoffreport.com and write a complaint there since they feature your report in almost every search engine and class action lawyers and newspapers frequent that site for stories.

The BBB.com is also recommended as a first line of defense to show Mitsubishi you are serious (I didn't do this). The only problem with the BBB is that they tend to not publish your story and don't aggressively target these corrupt corporations.

Anyways, I know all of this seems like a lot, but it did get some modest results. Obviously, anyone as an individual knows their reasonable stopping point and the above merely serves as a reference to those interested.

Please inform myself or any other members of any positive results, cause together we can get Mitsu to fess up.

Contact info provided below, cheers:

Mitsubishi Motors North America, Inc (Headquarters)
6400 Katella Ave.
Cypress, CA 90630
United States Phone: 714-372-6000
Fax: 714-373-1020

ask the receptionist for....

President and CEO: Hiroshi Harunari
EVP and CFO: Dan Booth
SVP and CIO: Tony Romero
and..

Mitsubishi Motor Sales of Canada, Inc
2090 Matheson Blvd E
Mississauga, ON L4W 5P8, Canada

President and CEO: Koji Soga
number can be googled, sry lost it.

You can also chance customer service by phone at:
1-888-MITSU2008 (US)
1-888-576-4878 (Canada)


Anyways, hope this helps and I wish everyone good luck!

Excellent searching. So far I am less than thrilled with Mitsu's "customer service".
That was the 1 thing that my Chevy had going for it....for me at least...outstanding customer service every time.

Thank you, and that's funny you mentioned GM's great customer service. Here is a copy of a post I did regarding just that:

This is what I posted a while back.

Well I have started the Mitsubishi Dispute process. My Lancer and several others are having a problem where they don't start. I have posted on this issue before. Basically I try to crank the car and it takes 4 - 5 tries to get it to crank. This is a new car and has been doing this since about 2 - 3 weeks after I bought it. We spent over $50,000 in one day with Mitsubishi because we bought an Outlander and Lancer in the same day. We also had problems with the Outlander. They had to replace all wiring and timing box to get the interior lights to go off. So, we are just fed up with our dealer and Mitsubishi. Now that most of our Outlander issues are fixed we do like it. But, the Lancer is a different story. Our service people just don't have a clue.

The first 4 or 5 times we had one of the cars in the shop for warranty issues we had to pay for a rental car that would fit our family. All Mitsubishi would pay for was a Chevy Aveo.

I really hope no one else has to deal with these types of issues.


Since then Mitsubishi decided NOT to buy my Lancer back. However, Phil Long Mitsubishi offered me $17,000 for it. I guess they though they were doing me a favor. I really wanted to turn the GM's desk over on top of him. They are telling us that a flash will be available the 20th of April.

Here is someone else to call about problems.

Brett Eisman
714-372-6000

He is the person that made the decision on whether they would buy our car back or not. He may not be able to help everyone but he is just one person at Mitsubishi to bother. He also lied to me last time I spoke with him. He said I would get the "flash" for my problem around the 1st of April but it is actually not going to be any sooner than the 20th of April.

I figure we have had to live with this $24,000 turd for a year so they can deal with me calling from time to time.

Have to agree. Mitsubishi customer service is none existant. I reported an issue with the "car pulling left" to corporate 3 times and have heard nothing since....

If you take a look at the ES lancer you will see a crutial design flaw, our cars wheels are beyond the body of the car. Park your car and make sure the wheels are straight. Stand behind your car and look eye level twords the front wheel. You will see what i'm talking about. Also i think Mitsu may have though of this problem because my car already has a plastic coating in the spot right in front of the back door. Check it out.

Also there is a recal on the 2008 lancer ES for the back window seals. Go to your dealer and get it fixed. I'm looking at the paint right now i'm going to raise hell and come down like a hammer. They will fix my car.

I have been dealing with Mitsubishi over my dealer not paying off my trade in. I bought my car on April 9th 2008 and they still have not paid the car off. Toyota has called me everyday requesting payment. I went to the dealer and they wrote me a letter saying that they mailed in a check on May 5th but still nothing has posted to my account. The funny thing is they sold my trade-in and called me to ask if I had any spare keys and the owners manuals. I have a letter typed up for the BBB and the AG. I have contacted Mitsu Corp and they assigned me a case worker and all they have said is "The dealer is researching why the payment hasn't posted." If this keeps going I think I will get a lawyer involved and Little Rock Mitsubishi will eat the cost of both cars and I will go get a Honda!

When I read all of your posts, it really surprises me the hellish things that go on. Are the dealers you guys go to Mitsubishi only dealers?

The dealer I went to get my Lancer was jointed with Mazda, Hyundai, and Audi. Rick Case Mitsubishi (in Atlanta, Georgia). The customer service was amazing for us. Free drinks, let us test drive every car on the lot, and their ability to withstand my parent's excessive haggling is amazing. They treated us like gods and showed us the best cars they had on the lot. They even had the paperwork ready before we even bought the car. Heck, the Lancer ES I have should just strip off the ES label and pat a GTS on it. They gave us most of the GTS interior features for free O_o

Then again, this dealer wasn't a completely Mitsubishi dealer so they had a limited amount of cars on the lot.

Just to let yah all know My dealer in Victoria B.C canada was awsome! Gave me a great deal just to drive a few kms to deal with them other than my home town dealer. I was totally happy with them. Totally under cut the other dealer gave me a better price and a FULL tank o gas! Sorry to hear that others didn't have such a great time.

What the Hell!!!! I am totally upset with the topic discussed in this post. I will chalk it up to two things. Crappy dealerships and lack of communication. I can tell you all for a personal stand point that I have never had a problem with Mitsubishi North America and this is coming from the inside. I have worked with Mitusbishi for over four years now. I have owned a Misubishi Product since 1998. I was a service writer, Asst Service Manager, Service Manager and finally a Sales consultant. I have close ties with the local Distric Parts and Service Manager and the Distric Sales Managers. None of the problems you have listed in this post would have gone past them without getting fixed. In my three years in Service I have seen the Mitsubishi Dispute Resolution Process twice. In both cases the issue was taken care of at that level leaving the customer completely satisfied and a restored faith in the product as well as the company. I will tell you right now that the problems you are or have had is due to crappy dealerships, Incompotent Mechanics and sleazy sales people. I know that you are frustrated and let down with Mitsubishi but it is mainly due to the above fools. I only wish you could experience the level of security, respect and customer service my dealership and regional reps provide. If I can do anything for you with-in my means please feel free to contact me. But remember I am a Sales Consultant and will try to sell you a new car!?! LOL,

Fortis

LOL, You can sell me a car, as long as it is the Wicked White GTS I went in to get instead of the octane blue ES I ended up with!

I just bought a 2009 Lancer GTS with the Sun and Sound and Navigation Package. The Navigation system was installed at the dealership and it seems to be missing the yellow rca video input. I asked the dealership about it and they treated me like an *****. Is it possible the input is in the back of the unit, just not hooked to console with the other red/ white audio inputs? Or, is it possible that they ordered athe NAVI system without it? When I went to the dealership the guy said if I was unhappy to trade in the vehicle for another, I only have 1000 miles on it! RIDICULOUS! So, if anyone could help me I would greatly appreciate it.


I am also going to call Mitsubishi Customer Service, but its Memorial Day weekend.