I have been reading quite a number of posts and the general consensus of opinion
is that Mits agents are not interested in offering advice or service to owners of imports. I have had some very poor service from one. How have other members found their agents service. Perhaps Mitsubishi in Japan should be made aware of this trend. :angry: :angry:

This obseravtion seems to be common across the globe. I think that Mitsi does allot of new develpment work in Japan which is not supposto get exported to other countries. This then leads to a lack of information and service help on these models. I can sympothise with the dealerships as they are left holding the can because of the goverments import rules and lack of company support. Unfortunatlley, Misti does not try and resolve the problem unlike Toyota or Nissan. Different company culture, I presume?

You may note that the UK, Russia and SA is just starting to see these problems whereas we have had Jap imports in NZ for over 15years.

Jim

I suppose that if after 15 years of Japanese imports our agents have not realised a need to support Mitsubishi owners then we shouldnt hope for any changes in this area soon.
The main problem is that the indifference shown by the agents reflects on the product. If I have a problem with an import and this is not solved by the agent then it is unlikley that I will buy another, new or import and this attitude will flow into other Mitsubishi products like audio/video and air conditioners.
From a personal point of view when I come to replace my RVR it will be with a Toyota.

Perhaps a comment from some agents would not go amiss here.

I wonder if there is some avenue to persue through this forum to vent these concerns. In Mitsi's defenece they have at least provided this forum for owners to share knowledge. Maybe they do this to cut costs and replace their men on the ground but I don't know of any other manufacture that provides this service. Surly, there must be some way we can get some comment from the administarators on this common problem though. Ideas??

Jim

I just posted a general letter to the editor of this site for comment. I will report back on his/hers view if I get a responce back.

Jim

Jim,

Thanks a lot for your input in trying to get some response to our concerns. I didn't actually realise that this forum was provided by Mitsubishi. Good on them. Perhaps they have some technical experts that are able to address some of the common questions that come up on the forum.

Ian

Guys, this site is unofficial Mitsubishi board and is not related to Mitsubishi in anyway.

Sorry for my misinterpertation. I thought that this site was affiliated with Mitsubishi. I have sent a quiry to our administartor and will follow up by sending it on the the "official" site once I have a contact. Would be nice to get a few answers.

Jim

I think most of the problems that arise about imports is not the actual companys fault but the authorised distributor for each country,I know colt cars the company that distributes to uk and eire have been trying to make it easier for peeps to look after their imports throught main agents .But alot of specialists have set up to cater specifically for imports and these can be just as good if not better than main agents,remember main dealers only get info from their distributor not mitsi japan.so if they dont have the knowledge its not completely their fault

I recieved a very prompt reply from the Mitsi develpment department in California, USA. Although Brent could not offer direct support for this issue of servive he does reconize that there is a problem within the company and they are developing ways to increase thier customer supoort. I sent a lengthy reply to his email and suggested that a Mitsi Technical Rep review some of the problems identified in this forum and reply with some helpful information (especially IT things that our local dealerships cannot work with). Brent seemed generally helpful and concerned a that there is this problem and I am encougaged by his responce. I attach his message below.

Jim
NZ

" Jim,

I have been thinking about how to respond to your email, since I have absolutely no authority when it comes to how Mitsubishi responds to requests for support.
(this is the design studio, not technical support or public relations) It's also tough to apply this to Mitsubishi worldwide, because the are significant differences
between the operations in Europe, Australia,NZ, Japan the U.S. etc...

Most of the people I know that we need to improve the customer support structure within the company. I assume the dealership issues that are a part of the problem
as well as on the corporate level. I have heard that these issues are being dealt with. (at least in the U.S.) As far as the design dept. all we can do is try to influence the
culture of the company. That is what MOD'05 is all about Making actual contact with the loyal Mitsu enthusiast. We have made some significant worldwide presentations
that emphasize that point. I myself have been making video research documentaries featuring Mitsu owners clubs and the subject of support comes up frequently.
Especially with the Montero/Pajero owners.

You know Jim, I am sorry I don't have any immediate answers to your problems. It simply does not fall under my realm of direct influence. Have you tried your local
NZ, Mitsu contact numbers found on the NZ website? Try this link.

http://www.mitsubishi-motors.co.nz/aboutus/contact.asp


Brent Wickham
Senior S-CAD MRDA
Cypress CA "